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Support

Answers to the questions referees ask most. Search, or browse by topic.

Common questions

On the pitch
Does RefManager work without signal?

Yes. Everything you need during a match runs on the phone and watch, with no connection. Reports are created offline too; you only need a connection to send them.

What happens if my phone locks or the app closes?

The timer keeps running. When you reopen the app it picks up at the right time with every event intact.

I logged an event for the wrong team. How do I fix it?

Swipe left on the event in the timeline and tap Edit. The score updates straight away. See Logging events.

Watch
My watch isn't syncing with my phone.

Check Bluetooth is on and both apps are open. On Wear OS, open RefManager on the phone first, then the watch. The watch keeps the timer running on its own and catches up when the link returns.

Can I use the watch without my phone?

You can run the timer and log events on the watch for the whole match. They sync to the phone the next time the two connect.

Reports
Where are my reports saved?

Every finished match is kept in Match history. Open a match and tap Share to send the PDF or Excel file again.

Can I add my society or league logo to reports?

Not yet. If you'd like this, tell us; it helps us decide what to build next.

No answers match that search. Try fewer words, or ask us directly.

Still stuck?

Send us a message with your device and app version. A referee on our team reads every one, usually within a working day.